Sales Team Leader - Sandton
Sales Team Leader CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities. Responsibilities To guide and support team members Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team Driving operational and technological efficiencies within the team Handling difficult customer complaints or enquiries Drive quality control and ensure corrective action are taken where required Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken. Forecasting capacity against plan on a weekly/monthly basis Ensure adherence to the operational policies and procedures Participating in the recruitment and selection of staff Monitor performance on regular basis and provide constructive feedback Pro-actively encourage high performance at all times Ensure all staff issues are dealt with appropriately and within a timely fashion Ensure all daily, weekly and monthly workloads are completed Motivating, developing and retaining staff Identifying staff training needs and planning of training sessions Adhering to all HR policies and procedures Monitor performance on regular basis and provide constructive feedback Requirements Min 2 years sales team leader experience Strong sales ability & ability to handle client objections Proven track record of meeting sales targets Excellent communication skills in English & 1 other language Background in telecommunications will be an advantage Clear criminal records You will earn Basic of R10 000 to R15000 per month, plus lucrative commission and incentives. Must be willing to work additional hours and 2 Saturdays to meet targets. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
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