Section 14 Transfer Administrato is responsible for all duties relating to Section 14 in and out.

PURPOSE OF THE ROLE

Perform quality assurance based on the specialized requirements of the role.
Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
Engage in a professional manner whether it be verbal or face to face
Have the ability to communicate via different communication channels
Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
Preparation and completion of Section 14 in and out documentation- send to checker
Submission of completed documents to transferee fund, board of trusties, valuator and or FSCA
Liaison with FSCA, administrators and company
Preparation of payment schedules for FSCA- send to checker
Preparation and submission of G form – send to checker
Preparing requests for payments of transfers out - send to checker
Requesting for payments and schedules for payments in- send to checker
Preparing and submitting final payment schedules (indicating employee and employer split) and proof of payments to the transferee fund- send to checker
Communicating with all stakeholders verbally and in writing
Resolving all queries and requests raised by administrators and FSCA
Keeping progress reports updated
Preparing updated statistics for quarterly Board of Trustee meetings- send to checker
Sending member benefits statements to intermediary/administrator to supply member statements for both Section 14 in and out transfers
Fulfilling any adhoc requests and other duties that may be delegated from time to time.
Attach all email correspondence to the member's record.
Record all appropriate member notes on member's Everest record.
Communicating with Admin front offices and consultants
Building and managing effective relationships with transferor/transferee funds, brokers and employers
Ensuring effective interaction with the regulatory authorities (FSCA,PFA) also ensuring that the trustees and PO gets feedback upon receipt of email queries.
Displays a willing and helpful attitude
Managing all section 14’s IN and OUT.
Ensuring feedback given to contributions department of section 14 and checking the contributions is to date. Notify the consultants of incoming or outgoing section 14’s.
Manage daily tasks and section 14 spreadsheet
SLA’s to be met 180 days to be submitted to FSCA and 60 days for benefits to be transferred to transferee fund. Transfers in benefits received and loaded by the contributions team within 10 days.
Managing all payment submission
Building and managing effective relationships with transferor/transferee funds, brokers and employers
Ensuring effective interaction with the regulatory authorities (FSCA,PFA) also ensuring that the trustees and PO gets feedback upon receipt of email queries.
Displays a willing and helpful attitude
Emails internal or external clients.