Job Purpose

To craft clear and engaging copy on complex projects, that guides users through digital experiences. Enabling and enticing users to achieve their goals and tasks with ease in line with the strategy of the business.

Job Responsibilities

Work with CX, UX and UI designers to develop messaging and micro copy for app and web user journeys, chatbots, notifications, mailers, infographics and videos
Drive vision for product language and content across customer journeys
Identify and articulate problematic moments in user flows with the goal of raising the CX bar
Define and document standards, patterns, principles and processes to establish a unified approach to communications
Drive alignment on style, voice and tone across channels
Collaborating with multi-discipline practitioners and project stakeholders
Presenting work to stakeholders and managing good relationships with them
Manage projects and copy requests from across the enterprise, prioritizing tasks, managing approvals and tracking time spent
Manage content resources across work streams and multiple project sprints
Influence and adapt to stakeholder feedback
Lead, collaborate and influence (with or without mandate) design, tech and product teams
Provide direction and mentorship to junior UX writers and educate cross-functional partners on the role of content
Develop playbooks for execution of content strategy across the enterprise
Support the achievement of the business strategy, objectives and values
Stay abreast of developments in field of expertise
Ensure personal growth and enable effectiveness in performance of roles and responsibilities
Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc)
Participate and support corporate responsibility initiatives for the achievement of business strategy
Seek opportunities to improve business processes, models and systems though agile thinking