Senior Credit Control Matjhabeng - Matjhabeng
Ntiyiso Consulting
Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm with expertise across all major industries. We deliver sustainable solutions through three subsidiaries, viz. Ntiyiso Revenue Consulting, Ntiyiso Business Consulting, Ntiyiso Industrialization Consulting. Ntiyiso means ‘TRUTH' in Xitsonga language. We are therefore naturally inclined to deliver the most trusted of solutions to our clients and at the heart of why we exist lies our purpose which is to empower institutions that enable Africa's development. Overview The Credit Control Consultant will be responsible for driving the team's credit control activities within the Matjhabeng Credit Control project. They should have a thorough understanding of the municipal revenue value chain and the process for credit control within municipalities. They will liaise with the project manager(s) to ensure the highest levels of project delivery. They will create and deliver data-driven solutions, insights, and analyses to provide value to a portfolio/business area, by gathering, validating, integrating, structuring, documenting, presenting, and interpreting data to enable improved collection of revenue from defaulting customers. The role requires professional experience in the municipal revenue collection process including the bylaws and procedures for defaulting customers. The candidate should also be able to perform analysis, visualization, and reporting on complex data sets to draw conclusions from them to inform the decision-making process at a management level. The main key component to be measured will be the improvement of the City's Debt Book vs the debt book at the start of the project. Compile reports of Credit Control processes including Final demands, disconnections, inspections, and deviations. Monitoring Credit Control actions vs payment levels to the city. Compile reports of audits, inspections, and deviations with recommendations for corrective action and mitigating actions for work completed by the field teams. Monitor reports for disconnection accuracy from various field teams on site. Liaise with business stakeholders to identify and translate their business requirements to ensure that relevant and value-adding solutions are developed to aid in effective decision-making. Generate and present insights from data through recurring and ad hoc analyses/reports to support strategic business decision-making. Create appropriate documentation that allows stakeholders to understand the steps of the reporting/data analysis process and replicate the reports/analyses if necessary. Collaborate with stakeholders to identify opportunities for process improvements, recommend system modifications, and develop policies for data governance. Attributes and Skills Proficiency in Microsoft Excel or a similar program Report writing PowerPoint presentations Administrative skills Time Management Strong verbal and written communication skills Interpersonal skills Planning Developing relationships Team Cooperation Technical/ Proficiency Competencies Report writing Municipal Product knowledge and bylaws Business Acumen Proficient MS Office skills intermediate / advanced Data modeling and database design and maintenance skills Strong analytical and data-handling skills BSc degree in Computer Sciences / BCom in Financial Information Systems or any equivalent qualification. SAP System knowledge will be an advantage (Municipal Financial Systems preferrably). 5 years' experience relevant experience in revenue management projects on local government will be an advantage. Valid driver license and own vehicle is an advantage. Expected to work long hours from time to time
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