Senior Support Engineer Cape Town, South Africa - Cape Town Region
Pronel Personnel
Description Our client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure. Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via phone and email Investigate and resolve complex technical issues Log faults with service providers and third parties Document and track customers issues, resolutions and troubleshooting steps in the internal knowledge base or ticketing system Mentor and coach junior support engineers, providing guidance, training and knowledge sharing to enhance team performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations Proactively identify trends and patterns in customer issues to improve product stability and prevent recurring problems Communicate effectively with customers, providing regular updates and solutions clearly and professionally Work closely with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to address end-user issues Role Requirements: Minimum required certifications: CCNA/MTCRE/JNCIA Minimum required experience: 2-5 years of working experience with a WISP/FISP or in a NOC Experience or qualification in Small Cell, DAS and Cellular technology Ability to work quickly, calmy a decisively under pressure, and must be process-oriented in approach to work Ability to work independently in a process-oriented environment Willing to spend time developing and learning new skills outside of the formal work environment Please apply directly here. Please note: due to the high volume of responses, only shortlisted candidates will be contacted.
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