Key Performance Areas:
- System Administration (Including Identity and Access Management)
- System and Network Operations
- Endpoint Management
- Leadership, Collaboration and Mentoring
- QMS
Minimum education (essential):
- Bachelors Degree in Computer Science, Information Systems or equivalent
Minimum education (desirable):
- Microsoft 365 Certified: Administrator Expert
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Information Protection and Compliance Administrator Associate
- Salesforce Certified Administrator
- Professional Google Workspace Administrator
- CompTIA Network+
- CompTIA Security+
- CompTIA Cloud+
Minimum applicable experience (years):
- 3 - 5 years relevant experience
Required nature of experience:
- Microsoft Entra ID management of users, groups, and roles
- Microsoft 365 conditional access policies and Identity Protection.
- Microsoft 365 monitoring of security related logs and alerts, on endpoints and identities
- On-premises Active Directory Domain Services (AD DS) design, deployment, and management
- On-premises Active Directory Certificate Services (AD CS) configuration and management
- On-premises endpoint management and configuration using Group Policy
- Cloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft Intune
- Salesforce CRM administration and management, including user management and security settings.
- Google Workspace administration and secure configurations
- Networking design, configuration and management (physical and logical), including routers, switches and firewalls.
- Network monitoring and troubleshooting
- ITIL processes such as Incident Management, Change Management, and Service Desk operations.
- Scripting languages such as PowerShell, Python, or Bash.
- Automation configuration management, using tools such as Ansible, Puppet, or Chef.
Skills and Knowledge (essential):- Two or more of the following
- Microsoft Entra ID
- Microsoft 365
- Google Workspace
- Salesforce
- On-Premises Active Directory
- Microsoft Windows
- Mac OS
- Strong understanding of networking:
- Protocols
- Physical network components and how to construct a physical network
- Logical network components and how to construct a logical network
- ITIL Framework
Skills and Knowledge (desirable):- Microsoft Intune
- Microsoft Defender for Endpoint
- Microsoft Sentinel
- Microsoft Azure
- AWS
- Linux OS
- Sophos firewall
- VoIP Systems
- CCTV Systems
Essential Competencies:- Examining Information
- Adopting Practical Approaches
- Providing Insights
- Meeting Timescales
- Managing Tasks
- Producing Output
- Upholding Standards
- Taking Action
Important Competencies:- Documenting Facts
- Interpreting Data
- Exploring Possibilities
- Developing Expertise
- Convincing People
- Making Decisions
- Showing Composure
- Embracing Change
- Inviting Feedback
- Team Working
- Checking Things
- Following Procedures
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