Support Engineer (JB4611) Fourways, Johannesburg R22 – 28 000 CTC per month Permanent Are you a Support Engineer with a good sense of humor who enjoys working with people? Do you have 3 or more years of experience in Tier 2 support and 365 administration? Are you looking for a company that invests in upskilling their staff, then look no further. Join our client's South African team in Johannesburg and learn, grow and form part of a dynamic team Minimum Requirements: Troubleshoot and provide second-line technical support via phone, email, or in-person (travel to client site) for hardware, software, network, and system-related issues on complex technical issues across various IT environments Own and manage escalated incidents until resolved, ensuring adherence to SLA's and resolution targets Capture troubleshooting steps, solutions, and best practices for common and complex issues, improving first-line support capabilities Share expertise and provide training to first-line support technicians Communicate effectively with end-users, customers, and other IT teams to provide status updates, resolutions, and follow-up actions Manage expectations and provide regular progress updates regarding incident resolution Stay updated on IT systems, technologies, and industry trends Always be willing to upskill and qualify in the required Microsoft Certifications. Duties and Responsibilities: IT Diploma/Degree 3 years experience as a Technical Support Consultant Certified Microsoft Endpoint Administrator Associate. Certified Microsoft Administrator Expert. Certified Microsoft Azure Security Engineer Associate. Certified Identity and Access Administrator Associate. Strong understanding of IT infrastructure -hardware, software, and networking. Experience in Firewalls, Linux, Microsoft SQL Server, Networking, e.g. VLAN, VPN, VMWare ESXi highly desirable Strong knowledge of Microsoft 365 administration. Mac and Windows OS experience essential Excellent communication and interpersonal skills Strong problem-solving ability Detail-orientated and driven Valid driver's license and own vehicle Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later. IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website. Kontak Recruitment Disclaimer: Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements. Job specifics: Requirements mirror advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info. Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client. Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions. No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment. IT Diploma/Degree 3 years experience as a Technical Support Consultant Certified Microsoft Endpoint Administrator Associate. Certified Microsoft Administrator Expert. Certified Microsoft Azure Security Engineer Associate. Certified Identity and Access Administrator Associate. Strong understanding of IT infrastructure -hardware, software, and networking. Experience in Firewalls, Linux, Microsoft SQL Server, Networking, e.g. VLAN, VPN, VMWare ESXi highly desirable Strong knowledge of Microsoft 365 administration. Mac and Windows OS experience essential Excellent communication and interpersonal skills Strong problem-solving ability Detail-orientated and driven Valid driver's license and own vehicle Troubleshoot and provide second-line technical support via phone, email, or in-person (travel to client site) for hardware, software, network, and system-related issues on complex technical issues across various IT environments Own and manage escalated incidents until resolved, ensuring adherence to SLA's and resolution targets Capture troubleshooting steps, solutions, and best practices for common and complex issues, improving first-line support capabilities Share expertise and provide training to first-line support technicians Communicate effectively with end-users, customers, and other IT teams to provide status updates, resolutions, and follow-up actions Manage expectations and provide regular progress updates regarding incident resolution Stay updated on IT systems, technologies, and industry trends Always be willing to upskill and qualify in the required Microsoft Certifications. Fourways, Johannesburg R22 – 28 000 CTC per month Permanent Apply Now

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Support Engineer Johannesburg - Johannesburg

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