Kibo Technical stands at the forefront of technological advancement, offering innovative solutions to businesses across various sectors. Committed to excellence, we are currently seeking a driven individual to join our esteemed IT Helpdesk team. If you're passionate about delivering exceptional customer service and technical support, this could be the perfect fit for you. First-Class Support: Provide prompt and efficient first-level support to our clients via telephone, remote desktop tools, or in-person visits. Client Relations: Cultivate and maintain strong relationships with our valued clients, ensuring their needs are met with the utmost professionalism and care. Team Leadership: Lead our technical team, coordinating efforts to address client requests effectively and efficiently. Ticket Management: Skillfully triage incoming tickets, dispatching resources based on priority and expertise. Technical Troubleshooting: Demonstrate expertise in diagnosing and resolving technical issues, escalating when necessary to ensure swift resolution. Incident Reporting: Collaborate with line managers to report and manage incidents, ensuring timely and effective resolution. Proven Experience: Minimum of 5 years of experience in a Helpdesk role, demonstrating a track record of excellence. Technical Proficiency : Strong computer skills, including proficiency in Microsoft Office. Communication Skills: Exceptional communication abilities in both English and Afrikaans, essential for effective client interaction. Technical Aptitude: Basic understanding of technology; IT tertiary qualification preferred but not mandatory. Commitment to Learning: Willingness to undergo continuous training and development, particularly in mastering online customer service systems. Availability : Ability to respond to after-hours calls as needed, ensuring our clients receive support whenever required. Working Hours: Monday to Friday, 8:00 am to 5:00 pm, with flexibility for after-hours support. Market related Apply Now

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