Employer Description

A Luxury Game Lodge located in the Limpopo province.

Job Description

We are in search of a seasoned and competent Executive Housekeeper for our 5-Star Luxury Lodge. The ideal individual for the position will have an eye for detail, be energetic, passionate about guest delight and enjoy guest interaction. Furthermore, the candidate must have strong administrative skills and enjoy staff motivation and development.

You will be responsible for:

Staff Supervision and Training

Create work schedules that ensure adequate coverage for cleaning rooms and public areas based on occupancy levels.
Public guest areas ideally to be cleaned before guests come back from game drives.
Outline daily cleaning procedures for guest rooms, public areas and back of house areas, determine frequency of cleaning the different areas and items.
Train new housekeeping staff on cleaning procedures, safety protocols, and customer service standards. Provide ongoing training to existing staff to maintain high standards of hygiene and service.

Financial Management

Assist in the preparation and monitoring of the housekeeping budget, including labour and supply costs
HOD to keep up to date with the departments expenditure on items for the department
As well as extra income from laundry services.
Be able to explain the outcomes.
Weekly department invoices to be submitted to Management for approval weekly, with correct GL code assigned.

Inventory Control

Manage inventory of cleaning supplies and linen, ensuring adequate stock levels and ordering supplies as needed.
All big purchases to be discussed with management prior to ordering.

Quality Control

in order to assess the quality of our offering and the service we give our guests the Housekeeping Management Team need to be out and inspecting the rooms, & various other buildings for any maintenance requirements, cleanliness and neatness meeting the lodge standard.
Address any defects picked up, promptly.

Guest Relations

Respond to guest requests and concerns regarding housekeeping services.
Ensure guest satisfaction with cleanliness standards.
Assist guests with safes in the rooms when required and managing the lost and found items, register.

Laundry Process

Create procedures for collecting guest laundry, share with FOH department and other departments to know how to respond to guests when asked and possibly take action.
Guidelines for handling different types of fabrics and stains
Have procedures for collecting, sorting, washing, drying, folding, and distributing laundry/linen.
Procedures for monitoring and replenishing cleaning supplies and linens

Other

Assisting at Front of House during guests arrivals or departures or Lodge Site Inspections
Hosting of Guest
Relationship with the surrounding community, owners, suppliers and our other camp.

Qualifications