Responsibilities:

Provide comprehensive technical support to MECAD customers, troubleshooting and resolving complex issues.
Providing high-quality technical support to clients on queries related to SOLIDWORKS, SOLIDWORKS PDM, and 3DExperience via phone, email, or one-on-one support sessions.
Conducting training sessions for customers on the use of SOLIDWORKS Desktop and 3DEXPERIENCE, either online, on-site, or at our premises.
Assist with pre-sales activities, conducting product demonstrations, and identifying customer needs.
Develop and deliver training programs for new SolidWorks users, ensuring a smooth onboarding experience.
Collaborate with the sales team to understand customer requirements and propose effective SolidWorks solutions.
Stay up to date on the latest SolidWorks features and functionality through ongoing training and certifications.
Work effectively as part of a team, sharing knowledge and expertise with colleagues.

Qualifications:

Bachelor's degree in Engineering or a related field, or a diploma in Engineering with relevant experience.
Proven experience using SolidWorks software.
Excellent communication, interpersonal, and presentation skills.
Ability to work independently and as part of a team in a fast-paced environment.
Strong problem-solving and analytical skills.

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