Spa Receptionist - Lephalale
- Greeting Guests: Welcoming guests as they arrive at the lodge, providing them with necessary information, and directing them to their rooms.
- Check-in and Check-out: Managing the check-in and check-out processes efficiently, including verifying identification, processing payments, and issuing room keys.
- Reservations: Handling reservations over the phone, through email, or in person, ensuring accuracy and timely updates in the lodge's booking system.
- Customer Service: Addressing guests' inquiries, requests, and complaints promptly and professionally, ensuring a high level of customer satisfaction.
- Information Provision: Providing information to guests about lodge amenities, local attractions, dining options, and other relevant services.
- Telephone and Email Handling: Managing incoming calls and emails, transferring calls to appropriate departments, taking messages accurately, and responding to inquiries.
- Administrative Support: Assisting with administrative tasks such as preparing bills, maintaining guest records, and handling cash transactions.
- Safety and Security: Ensuring the safety and security of guests by monitoring visitor access and maintaining a secure environment.
- Problem Resolution: Resolving guest issues and complaints effectively, escalating more complex matters to management when necessary.
- Communication: Liaising with other lodge staff members, including housekeeping, maintenance, and management, to coordinate guest services and ensure smooth operations.
- Multitasking: Managing multiple tasks simultaneously, such as answering phones while checking guests in or out, to ensure efficient lodge operations.
- Cash Handling: Handling cash transactions responsibly and maintaining accurate records of financial transactions.
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