Specialist Johannesburg - Johannesburg
Datacentrix
Our client in the Mining sector is looking for a Change Manager based in the Northern Suburbs of Gauteng. This is a hybrid role and the candidate will be responsible to lead a team of professionals that are trained to provide support, guidance, and assistance to users of Operational Technology solutions and services within Global IM for the various sites and regions. Key responsibilities: Coordinate and manage the IT change control process. Review change requests to ensure they are complete and accurate. Assess the potential impact of changes on IT services and infrastructure. Develop, document, and implement change management procedures and policies. Continuously improve change management processes to enhance efficiency and effectiveness. Conduct risk assessments for proposed changes. Identify potential risks and implement mitigation strategies. Act as a liaison between different departments, ensuring all stakeholders are informed about upcoming changes. Facilitate change advisory board (CAB) meetings to review and authorize changes. Track and document all change requests and their outcomes. Generate reports on change activities and their impact on the organization. Ensure all changes comply with internal policies and external regulations. Maintain audit trails and documentation for compliance purposes. Provide training to staff on change management processes. Offer support and guidance during the implementation of changes. Develop comprehensive service introduction plans detailing activities, timelines, resources, and responsibilities. Ensure alignment of new services with business objectives and IT strategy. Collaborate with project teams to understand service requirements and ensure readiness for deployment. Engage with stakeholders across IT and business units to facilitate smooth service introduction. Communicate plans, progress, and potential issues to stakeholders effectively. Coordinate with service owners, project managers, and operations teams to ensure all prerequisites are met before Conduct readiness assessments to ensure that services are ready for production. Verify that necessary infrastructure, resources, and support structures are in place. Ensure comprehensive testing (including user acceptance testing) is completed and documented. Identify potential risks associated with service introduction and develop mitigation strategies. Monitor and manage risks throughout the service introduction process. Ensure compliance with regulatory and security requirements. Develop and maintain documentation related to service introduction, including process guides, training materials, and support documentation. Provide training and knowledge transfer to operational teams and end-users. Ensure that service documentation is accessible and up-to-date. Manage the transition of new services from development to operational teams. Ensure a smooth handover, including support arrangements and maintenance schedules. Monitor the performance of new services post-implementation to ensure they meet expected standards. Gather feedback on the service introduction process and identify areas for improvement. Implement best practices and continuous improvement initiatives. Keep abreast of industry trends and advancements in service introduction methodologies. Understand technological trends in Global IM and use this to propose solutions to business in conjunction with the relevant Technical Specialists Change Management: Managing changes to IM systems and configurations, including planning, testing, and implementing changes in a controlled and coordinated manner to minimize risks and disruptions. Documentation and Reporting: Maintaining accurate records, documentation, and reports related to IM operations, incidents, changes, and performance metrics for auditing, analysis, and decision-making purposes. Knowledge and qualifications: In-depth understanding of IT systems, networks, and infrastructure. Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy, or similar. Ability to analyze change requests and assess their impact on IT services. Strong problem-solving skills to address and mitigate potential issues. A bachelor's degree in Information Technology, Computer Science, or a related field is often required. Certifications such as ITIL (Information Technology Infrastructure Library) are highly beneficial. Translating ideas into practical initiatives to be implemented and a demonstration of successful execution and delivery of initiatives within the Project Management area IM discipline and governance Familiarity with IT monitoring and management tools such as Nagios, SolarWinds or similar platforms is often required. Experience with ticketing systems like ServiceNow for incident management is also valuable. Troubleshooting Skills: Strong analytical and problem-solving abilities are crucial for diagnosing and resolving IT incidents and problems effectively. An understanding of troubleshooting methodologies and tools is essential. Team leadership to ensure adequate resource utilisation across the portfolio Regional and local conditions Analyse challenging scenarios and requirements from vendors, peers and business Liaise with a professional team on solutions, designs, and architecture to make sure the roadmaps are followed and aligned with IM and Business strategies, analyse and identify risk root causes and quantify potential business impact Implement solutions to reduce the level of exposure and risk Interpret policy and explain why work needs to be completed in a particular manner Explain how a specific process task needs to be fulfilled Engage with key stakeholders and understand their requirements Assign and re-assign work to ensure outputs and the elimination of waste Participate in Regional initiatives, projects, and business initiatives and deliver on technical solutions, processes, and requirements Perform continuous monitoring reviews to make sure that the process aligns with the overall systems See Description See Description
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