Store Manager Bela Bela - Massmart Holdings Limited - Bela-Bela

To create an ultimate shopping experience through effective leadership and execution of various sales and merchandising functions within the store. To maximise profitability by understanding the relevant target markets and leading teams to drive a customer centric environment. To initiate and execute various strategies to improve store performance and enhance team productivity. Customer Experience To demonstrate and ensure all associates project a positive attitude to customers by serving customers promptly, efficiently and in a courteous manner (Greet, Thank, Help). To enhance a customer experience by recognizing and resolving conflict promptly, i.e. customer queries or complaints. To embrace and enforce the “sunset rule” todays work today. To ensure that teams understand and execute the various customer experience initiatives as per company requirement. To develop and implement the action plans derived from the customer experience reports. To ensure that all associates are attired as per company standards. To ensure associates within his/her control have the required skills and product knowledge to provide excellent levels of customer service. To ensure associates build a relationship with and delivers service to customers with a specific focus on fulfilling customer needs. To ensure optimum service levels in areas of responsibility. Sales To analyze market trends and initiate strategies to improve sales, i.e. competitor shopping etc. To analyze and develop action plans to address the store sales performance, by utilizing the daily and weekly sales performance reports. To support, coach and motivate teams to exceed the set budgeted sales targets. Expenses To plan , monitor and maximize market opportunities to achieve monthly turnover. To monitor and control all expenses to prevent over expenditure, i.e. scheduling, overtime, auction costs, stationery, electricity etc. To ensure the effective management of TK records, i.e. schedules, leave types, clockings and audit trails etc. To ensure that the in-store mark down process is adhered to as per company requirements. To ensure the effective management of auction costs as per company procedure. Stock Loss To ensure adherence to all security and risk measures as per compliance standards. To ensure that the high risk policy and procedures are adhered to as per company requirements . To monitor the implementation of the stock take process and procedures, i.e. stock take count down process, recounts etc. To m aintain a disciplined control on security in order to minimise shrinkage and damage to goods. To implement, execute and maintain stock take post mortem action plans. Inventory Management To ensure stockholding levels are in line with merchandising plans and with sales performance. To analyse merchandise movement to highlight slow sellers/fast sellers. To ensure that aged /obsolescence stock is actioned as per company procedure. To ensure that core stock and promotional lines are maintained as per company standard. To analyse all SAP CAR reports and initiate strategies to improve store performance. Merchandise To ensure that the latest version of space planning is implemented and maintained as per company standards. To manage the gap scanning process as per company requirements. To ensure that visual displays are updated to incorporate and promote new product launches, locally relevant events, festive and seasonal themes as per creative guidelines. To ensure stock is displayed as per merchandising standards, i.e. correct PI Labels, bar code and price, SSDMA check on all advertised lines. To ensure that signage standards are implemented in accordance with the Signage Manual. Leadership To continuously enhance existing capabilities and develop new skills. To ensure that all associates are regularly trained in order to achieve the required standard. To coach and develop team in order to achieve the required store standards in relevant areas. To ensure that the individual development training pack (IDTP) is completed for his/her team and regular one on one conversations are conducted. To ensure that the performance improvement process (PIP) is adhered to. To ensure all new associates are on boarded as per company requirements. To have a thorough understanding of the IR processes in order to carry out disciplinary investigations and hearings where appropriate. To take ownership of the recruitment and selection process. To initiate and control the implementation of the succession pipeline, i.e. talent pool across are levels. To initiate and facilitate the collaboration between the various teams. To act in line with the dominant values of the organization, i.e. act with integrity, service to our customers, strive for excellence and respect for the individual. To achieve a win-win outcome when there are conflicting interests and limited resources. General To ensure that all compliance areas are maintained according to business requirement, i.e. OHASA, stock loss, Massmart audits etc. To ensure adherence to the role as per the OHASA 16.2 appointee. To ensure the overall maintenance and housekeeping standards are diligently adhered to, i.e. company assets, walls, ceiling, air-conditioning, fixtures, stockrooms, security systems etc. To acknowledge and action the Store Operations communication. To ensure that Management By Walk About (MBWA) is conducted. To be supportive, flexible and assist, as and when, required to perform duties that do not fall in this position. Minimum Academic, Professional Qualifications & Experience required for this position Qualifications: Matric Relevant tertiary qualification advantageous Experience: 5 years retail experience, in a senior management role Competencies & Skills: Talent Management Emotional Intelligence Planning and improvement Manage execution & results Customer centric Use appropriate judgment Performance Management Manage ethics & compliance Agile Strategic and Planning skills Solution driven Contact person for further information about this vacancy/forwarding of application: Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role. Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful. "Please note that only the following information is required in your CV: Contact details (email and contact number); Full name; Date of birth; Race; Gender; Disability status; Location (Current city/town of residence); Qualifications and training; Work experience; Memberships (if any); Personal and technical skills, including computer literacy." Note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process your information, please visit https://www.massmart.co.za/privacy-policy Apply Now

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Store Manager Bela Bela - Bela-Bela

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