Support Engineer L1/L2 - Cape Town City Centre
Key Responsibilities:
Basic Qualifications:
Preferred Qualifications:
- Accurately log incidents and faults, categorising and prioritising them accordingly
- Provide timely, precise feedback to customers and the development team
- Manage customer expectations
- Diagnose and troubleshoot issues, identifying and implementing effective solutions
- Maintain accurate records of IT assets and warranties
- Conduct on-site maintenance and troubleshooting for equipment failures
- Monitor network infrastructures actively
- Provide after-hours support when necessary
Basic Qualifications:
- Proficient in Windows/MAC OS
- Comprehensive knowledge of IP networks and related troubleshooting experience
- Understanding of Wi-Fi architecture
- Excellent written and verbal communication skills
- Outstanding time management and prioritisation skills
- Prior experience working in a team environment to identify and resolve issues
- A stable internet connection with a minimum speed of 10Mbps
Preferred Qualifications:
- A+ and N+ equivalent/higher computing qualifications
- CWNA qualification or higher
- Experience troubleshooting large IP networks
- In-depth knowledge of Wi-Fi and basic IGMP protocols
- Familiarity with troubleshooting Windows and Linux servers
- Experience working with Ruckus, Aruba, or Cisco products.
Facebook
WhatsappRelated Jobs
Technical Support Engineer Newlands - Newlands
Kontak Recruitment
...
3rd Line Technical Support Engineer (JB4435) - Newlands
FreeRecruit
...
IT Support Technician - Cape Town City Centre
CyberPro Consulting
...
It Support Technician Cape Town - Cape Town City Centre
CyberPro Consulting
...