Support System Engineer - East London - South Africa
Job Description: The position exists at the company’s head office in East London where the support will be rendered in our local Data Centre. We have remote offices in CT and JHB. The company has business interests in both the private and public sectors with our primary focus being that of supplying and supporting software to the automotive after-market dealers. Job Requirements: Qualification and Experience Grade 12 / Matric Completed Tertiary (Information Systems / BSc / similar) Relevant certifications in line with below technologies / skills Minimum of 5 years relevant technical experience in the networking environment with demonstratable skills Valid driver's license Technologies / Skills / Focus areas Network Diagnoses and Planning. Server Hardware. Windows Server 2008-2019 Diagnoses/Administration/Setup. FortiGate Firewalls. JIRA Admin. Microsoft 365 Cloud Dashboard Administration. Mikrotik IPsec Tunnel Active Directory VMWARE Veeam Windows DNS Servers Microsoft Exchange Admin/Diagnoses/reading of logs. Linux beneficial Good Technical understanding of both Local and Wide area networking Microsoft Networking Services (Active Directory, DNS, PKI, DHCP) Fortinet / Cisco desired Network devices (servers, routers, firewalls) Responsibilities: Implement Infrastructure, servers, virtual machines (VMware) Configuration Management of storage Security settings Perform Maintenance Proactively design and install upgrades, releases, and application patches, update drivers, servers, and firmware with newer technology. Monitor client and inhouse systems / identify problem areas. Provide Technical Support to both internal and external clients Recommend Solutions Planning infrastructures. Evaluate industry trends and assist in implementing standards and best practices. Create Documentation for all system-related processes and procedures project requirements changes and upgrades Implementation plans Support tickets. Summary reports for clients or internal management. Monitor all systems to ensure we are proactive in identifying problems and issues Monitor all systems for security threats and to ensure zero breaches Support and maintenance of the Server and virtualised environment. Secondary Support and maintenance of the network environment both internally and externally. Time on maintenance and troubleshooting to guarantee maximum performance.
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