Team Leader - Durban
Webhelp
Advisor Location Durban, South Africa Language English Job Advert If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you Concentrix Webhelp is on the hunt to fine determined individuals who value the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our dynamic Durban office where you’ll work on an exciting international campaign. We want people who are eager to learn and grow within their career, steering others to strive and give of their best at all times. If you are organised enough to work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling. In this role you will manage a team responsible for sales, customer care and technical support, you’ll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service. Our ideal candidates have excellent communication skills, a passion for helping others and going the extra mile. We want people who can hear what is not said, people who show empathy and have a contagious positive nature about them. Above all we want reliable, committed leaders who lead by example and are motivated toward success. If you’re ready to show off your proven track record of showing up on time, taking on shifts and excellent time management then make your mark by applying today. What you will do in this role As a Team Leader on our team, you’ll be: Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric) Managing workload in a timely and effective manner Analysing customer feedback data Pursuing quality and assurance initiatives Producing business insights Presenting recommendations for improvement Your qualifications Concentrix Webhelp is a great match if you: Have a matric certificate Are proficient in English written and spoken language Have a minimum of 6 months’ experience as a Deputy Team Leader in a contact centre environment Have a minimum of 2 years’ team management experience Have excellent communication and listening skills Have the ability to identify problems and find solutions by imparting knowledge Have analytical, time management, organisation, skills Are PC literate with fast typing skills and experience using appropriate software and systems Have a clear credit, disciplinary and criminal records Have a proven performance record of accomplishment Please note that the appointment will be made in line with the in line with the company’s EE plan. Reimagine the best version of you Ready to bring your skills and experience to a company that values your expertise? Discover why over 440,000 game-changers around the globe call Concentrix Webhelp their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying.
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