Technical Agent required for a transport & logistics company in Centurion

Position Overview:

Seeking a Technical Agent with specialized knowledge in commercial vehicles to join our team. This role requires someone with hands-on experience as a mechanic, preferably with a background in attending breakdowns and assisting technicians remotely to diagnose issues.

Key Responsibilities:

Provide technical support to customers and technicians regarding commercial vehicle diagnostics and repairs
Assist in troubleshooting and resolving technical issues remotely, leveraging practical experience and knowledge.
Collaborate with internal teams to ensure accurate diagnosis and timely resolution of technical problems.
Utilize strong communication skills to explain complex technical concepts clearly and effectively.
Document troubleshooting steps, solutions, and customer interactions accurately in the company's systems.
Stay updated with industry trends and technical advancements in commercial vehicle technology.
Participate in training sessions to enhance technical knowledge and skills.

Experience: