Telesales Team Leader Johannesburg, South Africa - Johannesburg
The Skills Mine
Introduction Our client is one of the leading manufacturers of glass products. Description Requirements National Diploma in Sales/ Marketing or relevant Qualification Matric Certificate 3 years of Customer Service experience 1 year of Supervisory experience 3 years Automotive industry experience SAP knowledge Responsibilities Achieve sales targets to increase revenue through excellent customer service and sales process management within the telesales department Support Company's marketing initiatives by ensuring stock availability and coordination for the Sales Team to drive business market share growth Ensure all customer queries and requests are handled professionally and timely to achieve customer satisfaction and sales targets for business growth Take responsibility for telesales team administration, filing, and reporting to provide accurate information to stakeholders, adhering to company standards and policies Coordinate and process credit notes accurately according to company policy to ensure correct billing and customer satisfaction Ensure effective communication of relevant information to all stakeholders for informed business decision-making Manage staff effectively, holding them accountable through performance and disciplinary procedures, and develop and mentor them through talent management and IDP processes
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