TENANT LIAISON OFFICER - Cape Town City Centre
TENANT LIAISON OFFICER / CAPE TOWN - responsible for managing a portfolio of 700 Units.
Role Purpose:
To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building.
Minimum Requirements:
* Grade 12 education
• Relevant qualification in built environment, ie building/property/rental management
• 2-3 years property management and tenant liaison experience
• 2 years administration experience
• Basic accounting knowledge and experience
• Computer literacy is essential
Key Performance Areas:
Marketing – Engage in marketing activities
Pre-take on assessment – new applicants/credit checks/interviews/affordability/vetting of applications
Take on, handover and record keeping – processing of lease agreements, complete lease packs, explain conditions to new tenants, capturing of new tenant data, opening of record file, inspection of units, handover process to new tenant, discuss house rules with new tenants
Accounts – Rental statements, Rental Payments, Cashbook, Journals, reconcile bank statements, Municipal Accounts, new water accounts, closing off and transferring ex tenants water accounts with the municipality where applicable.
Health & Safety – perform internal health & safety inspection, issue work to contractors, follow safety regulations
Debt Collection – manage rental collection process, implement credit control procedures, inspect all arrear rental units weekly, identify tenants in arrears, attorney liaison for collection
Tenant relationships – Establish tenant focus group, communicate and support, deal with complaints, monitor and report any illegal businesses operating on premises, Manage tenant relationships
Management of Service Providers – Management of all Maintenance, Cleaning, Refuse Collection, Security, Garden Services and any other services
Welfare advice and support – Network and establish contacts with social workers and welfare agencies
Reporting – Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues
ROLE REQUIREMENTS
GENERIC SKILLS:
Communication (Advanced)
Facilitation (Advanced)
Conflict Management (Advanced)
Customer Service
Relationship Management (Advanced)
Teamwork
TECHNICAL KNOWLEDGE AND SKILLS
Eviction Management (Basic)
Lease agreement management (Basic)
Maintenance Planning
Occupational Health and Safety (Basic)
Accounting and reconciliation skills
Numeric skills
Excel skills
Pastel skills
Novtel skills
MANAGEMENT AND LEADERSHIP SKILLS
Project Management (Basic)
Planning and organising (Basic)
Problem Solving (Basic)
Gather and Analysing Information (Basic)
Networking (Basic)
ATTRIBUTES
Emotional control
Persuasion
Assertiveness
Interpersonal Skills
Attention to detail
Adaptability and Flexibility
Situational sensitivity
Undertakings:
Criminal / Credit Check
Salary: Market Related
Application Process:
Apply Now
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