Essential Duties and Responsibilities:

Provide excellent customer service with empathy and a strong focus on customer satisfaction.
Take ownership of customer queries from beginning to end, ensuring their concerns are addressed and resolved.
Possess exceptional communication skills, including active listening and effective problem-solving abilities.
Monitor and analyze network trends proactively, promptly reporting any issues to the relevant departments for quick resolution.
Meet productivity targets while maintaining a consistently high standard of work.
Adapt quickly to changing circumstances and priorities, demonstrating agility in task management.
Collaborate effectively in a team-oriented environment, sharing knowledge and assisting colleagues as needed. Contribute to team goals and foster a positive work culture.

Attributes and Requirements:

Have a strong understanding of network troubleshooting to efficiently identify and resolve network issues.
Possess excellent analytical and communication skills, enabling effective problem-solving and clear communication of technical information.
Be flexible and adaptable to work in a fast-paced environment with changing priorities.
Quick learning and adjustment to new technologies and processes is essential.
Embrace innovative thinking, continuously seeking creative solutions to network challenges and actively contributing to the improvement of network solutions.
Maintain professionalism, integrity, and confidentiality when handling sensitive customer information. Uphold ethical standards and build customer trust.

Requirements:

Education: High school diploma or equivalent.
A degree or certification in a relevant field such as Information Technology or Computer Science is a plus.
2 years experience in a Customer Contact Centre environment, preferably in a networking or IT environment.
Excellent Computer Skills
Telephone etiquette, and verbal communication skills along with active listening

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