Trainer Woodstock - Woodstock
Believe Resourcing PTY Ltd
About our Client: Our client, a global leader in customer experience solutions, is committed to delivering exceptional service. They support some of the world's most respected brands, enhancing customer interactions and driving business success. Join their dynamic team in Cape Town, where integrity, teamwork, and a passion for customer satisfaction are highly valued. About the Role: Our client is seeking a motivated Trainer with BPO experience to inspire and develop their team. This role plays a crucial part in ensuring superior customer service experiences. Ideal candidates excel in interpersonal communication, understand business needs, and manage training and administrative tasks effectively. Role & Responsibilities: Develop and implement training programs as directed; Facilitate engaging training sessions, both face-to-face and virtual; Monitor attendance, assess learning, and motivate team members; Support operations during the nesting period; Collaborate with Operations and Customer Experience to improve training effectiveness; Perform administrative duties including attendance reporting and client updates. Requirements: Minimum 2 years of BPO training experience; Expertise in team development; Results-oriented with strong analytical and planning skills; Adaptability to change; Effective facilitation of groups of 20; Excellent coaching and communication abilities; Superior time management and attention to detail; Logical thinking and troubleshooting skills; Proficiency in Microsoft Office/Google Workspace. Salary: Competitive, commensurate with experience
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