Yes4Youth Programme Lodge Reservations Administrator - - Sandton

KEY OUTPUTS:

Qualifying and distribution of all incoming reservation requests for the Lodge Reservations and Bateleur Club Teams
Sending lodge daysheets for the consultants, if required for last minute bookings and ensuring the information received by the &Beyond Lodges is correct
Assisting with updating GIS for the consultants, if required and ensuring the information is loaded correctly
Consistent and clear communication daily with reservations team and suppliers
Reconfirmation of consultant files
sending reconfirmations and vouchers and ensuring what has been confirmed to the agent or guest matches the final itinerary/confirmation
what has been booked in Tourplan matches the confirmation sent to suppliers and matches the supplier invoices
Checking Tourplan has been updated with guest information and flight details
Checking and updating pick up and drop off details and all services booked correctly
Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

QUALIFICATIONS REQUIRED:

SKILLS REQUIRED:

Communication skills and a good command of the English language both written and oral
Time & desk management with a focus on organizational ability
Attention to detail
Exceptionally customer focused
Initiative

PERSONAL ATTRIBUTES: