African Bank Collections Call Centre Admin Jobs: 4 Vacancies - South Africa
African Bank Collections Call Centre Admin Vacancies Analyze different types of queries Liaise with EHL branches and distribution centres to pick up and deliver damaged merchandise Liaise with exec’s from EHL on outstanding cancellations Communicate to different levels of EHL management to assist in resolving EHL queries verbally and via e-mail Desired Salary: competitive Job description MINIMUM EDUCATION ——————————— Grade 12 MINIMUM EXPERIENCE ———————————- Practical and applied skills equivalent to Grade 12 Computer Literacy PREFERRED MINIMUM EXPERIENCE —————————————————— Previous Call Centre and/or Debt Collections experience KEY RESULT AREAS ——————————- Collections —————- Achieve the set collection target Contact and collect as per Collections Call Centre policies and procedures Confirm right party contact Probe, determine and update system with reason for the account being in default Negotiate payment arrangement with the client within set mandates Work all linked accounts as per client’s profile Confirm and or update client’s details Banking details Salary date Repayment method and frequency (weekly, fortnightly and monthly) Load Promise To Pay (PTP) on system as agreed with client Capture notes on system regarding important information and arrangement with client Summarize and confirm payment arrangement with client Wrap up using the correct wrap up code to end the call Contactability (third party contact) ———————————————- Probe for client / next of kin / new employer information Ascertain best time and or number to call client Perform appropriate redial wrap up on alternative numbers by using the dialler system Set dialler system to contact client at best time Capture all information in the memo field Promise to Pay Success Rate —————————————— Probe, determine and update system with reason for the account being in default Negotiate payment arrangement with the client to ensure that the PTP is honoured Work all linked accounts as per client’s profile Agree and confirm the following: Payment amount Date of payment Payment method Load the promise to pay on the system Capture notes on system regarding important information and arrangement with client Summarize and confirm payment arrangement with client Wrap up using the correct wrap up code to end the call Productivity —————- Comply to agreed wrap up time percentage versus total time on system Work set number of accounts daily Comply to minimum system log on time Work all linked accounts as per client’s profile Key responsibilities Fundamental Competencies: Communication Skills (written & verbal) Listening Skills Client Centric Skills Sense of urgency Stress Tolerance Professionalism Additional Competencies: Knowledge and understanding of systems applicable in the Call Centre Policies & Procedures (ABIL) Attention to detail Knowledge about EHL query resolution process, including different products, guarantee, warrantee, suppliers etc Core Competencies (technical): Knowledge and understanding of Systems applicable Policies & Procedures (ABIL) Attention to detail Call Handling Skills Analytical Skills Problem Solving Skills Conflict Handling Computer Literacy Knowledge of EHL products, Insurance types, Guarantees and warrantees Outstanding Customer service How to Apply: Click on this link to apply online Deadline: 12/07/2013
Apply Now
Facebook
WhatsappRelated Jobs
Call Centre Agent Centurion - South Africa
Boffin and Fundi
...
Call Centre Agent/Call Centre Team Leader Market related - South Africa
Boffin and Fundi
...
Recoveries Agent - Cape Town Region
TalenCo Recruitment Specialists
...
Recoveries Agent Cape Town - Cape Town Region
TalenCo Recruitment Specialists
...
Call Centre Agent Pretoria - Pretoria
Prosperitas Personnel
...