Call Centre Service Agent - Hire Power Recruitment - Boksburg

Reference: PE000178-HP -1The hiring organsiation is a multinational corporation in the Healthcare Management sector. Two x 3 month fixed term contracts for Zulu/English-speaking Call Centre Service Agents exist in the Centurion team. The role is 100% office based.ROLES AND RESPONSIBILITIES:Reporting to the Team Leader performance areas include, but are not limited to:INTERNAL PROCESS: Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards. Take ownership of complaints and ensure they are resolved timeously and effectively. Provide clients with the relevant information and documentation as required in line with policy guidelines. Capture and update client information on relevant system/s, based on data received from the client. Accurately complete all administrative and reporting requirements within agreed timeframes. Adhere to legislative / compliance requirements in the service process. Identify and report process and system failures and enhancements to improve client experience. CLIENT: Investigate client queries within the agreed service level and ensure that client receives timeous feedback. Escalate client queries to the relevant department or stakeholder. Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services. Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders. Build and maintain relationships with clients and internal and external stakeholders. Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. QUALIFICATIONS AND EXPERIENCE: Matric essential with Mathematics or Mathematical Literacy as a Grade 12 subject. Relevant business-related qualification is advantageous. Must have technical knowledge or the ability to absorb technical knowledge. Computer literate, MS Office 365 proficiency. 1 - 2 Years’ experience in a call centre or client service environment with proven knowledge of customer service principles and practices Previous working experience in the medical scheme industry is preferred. Fluent in English AND isiZulu, essential. (isiXhosa and Sotho highly advantageous). Open to SA citizens with a clear criminal and credit history. Valid unendorsed Driver’s License, with own vehicle (preferred). IMPORTANT ATTRIBUTES Must possess an ownership mentality and a willingness to take responsibility for tasks through to completion. Attention to detail, goal orientated and a desire to achieve your objectives. Highly organised, good at multi-tasking and able to deal with people at all levels. Verbal and written communication Service orientation Problem solving Detail-oriented Prioritisation Teamwork and collaboration Adaptability Location: Centurion Profile: Healthcare and Medical Career Level: 1-2 years.Employment: Temp (April- June 2024)E.E. / Non-EE: Strictly EE (African Male and Female, in accordance with the Employment Equity Plan)Working Hours: Monday to Friday, 08H00 - 17H00.Remuneration: Market related basic. Only candidates that are available to start working immediately can be considered. Candidates who are currentlly employed can not be considered. Do not apply if your CV is not upto date. Short listed candidates may be expected to complete and pass assessments before moving to the next stage of the recruitment process.Should you not be contacted within two weeks, please consider your application unsuccessful. Call Centre Service Agent (3 month FTC) - Centurion. Apply Now

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Call Centre Service Agent - Boksburg

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