French - Service Desk Agent - Johannesburg
NTT CORP
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Want to be a part of our team? Responds to inbound, routine customer telephone inquiries regarding products, services, order status, and other general questions. Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales, or return/repair. Log calls and updates customer account records. At higher levels, may be asked to provide responses to submitted questions through outbound calling. Working at NTT The service desk agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role. Key Roles and Responsibilities: Serve as the first point of contact for customers seeking technical assistance Log, diagnose, research, and resolve tier 1 technical issues. Effectively advise and assist customers on appropriate action. Provide accurate information on IT products and services. Direct unresolved issues to the next level of support personnel. Identify and escalate situations requiring urgent attention. Maintain the highest possible level of customer service. Researching of new Technologies and doing a Technical due Diligence Managing and troubleshoot network events logged to the ITSM platform Technical understanding of entire MS Suite of Products and Azure Cloud platform Technical understanding of Active Directory and Exchange online Ability to work in 24X7 shift structure, based on a defined roster Fluent in French Academic Qualifications and Certifications: Matric and relevant IT Diploma or certificates, or demonstrated work experience A or N / MCSE (advantageous) / Azure Fundamentals / CCNA ITIL Foundation certification (advantageous) Required Experience: 1 - 3 years' work experience Demonstrable related work experience in a similar environment is preferred Dimensiondatacareers What will make you a good fit for the role? Standard career level descriptor for job level: • Have substantial understanding of the job • Uses skills and knowledge to complete a wide range of tasks • Work is moderately difficult • Need to use judgement to solve issues or make recommendations • Receives very little daily instruction • Only gets general instructions on new work • Typically requires demonstrable level of related experience. Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category Join our growing global team and accelerate your career with us. Apply today. A career at NTT means: Being part of a global pioneer - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Being at the forefront of cutting-edge technology - backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'. Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self - in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. Having ongoing opportunities to own and develop your career - with a personal and professional development plan and access to the broadest learning offerings in the industry.
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