Our client is looking for an Operations Manager to join their company.
ROLE AND RESPONSIBILITIES:
- To ensure that the operations within the branch are run within the required procedures by ensuring a tip top fleet and customer service excellence.
- As per the organogram, take full control and responsibility of the staff reporting to you and ensure that they perform their tasks and duties to the prescribed standards and procedures.
- Ensure that vehicles are collected from customers on time.
- The vehicle utilization report is managed on a daily basis.
- Ensure that the housekeeping standards are of a high standard.
- Address and respond to customer complaints immediately – Follow up within 24 hours.
- Assist in operations as and when required.
- Handle any invoice queries that arise from time to time.
- From time to time visit the driver ablutions to ensure proper housekeeping.
- Do regular walks in the yard and workshop area
MINIMUM REQUIREMENTS:
- Grade 12
- 5 years Management Experience in Operations
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