Job description

This is a summary of what the job involves to help you decide if you are a good fit.

We are looking for a Supervisor to join our team! As a Supervisor, as a Supervisor, your job is to keep things smooth and customers happy. Lead and guide your team, manage stock, prices, and promotions. Ensure a clean and safe store, and keep an eye on staff discipline and attendance. Communication is key. You're the one making it all work seamlessly.

Performance Indicators

Accurate stock in the right quantities on floor.
High stock turns.
Maintain correct stock levels, minimizing wastage.
Accurate stock in the right quantities on floor.
Successful promotions.
Number of customer complaints and compliments.
Meet and achieve budgets and targets.
Area cleanliness and neatness.
Incidents related to health, safety, and security.
Overall discipline of the department.
Monthly attendance rate of 95% to be maintained.
Daily/weekly scheduling of staff within budget, limiting use of casuals and overtime.
Value of information provided to HR Office and Store Management.
Information flow downwards from management to Staff through Perishable Manager.
Administration 100% up to date.

What you'll do

This is a list of tasks that you will be responsible for doing on your days at work.

Identify and maintain ideal stock levels per category by ensuring daily stock rotation and timely ordering
Conduct spot checks for Key Value Items (KVI) and manage returns
Optimise stock turns and verify orders with the Buyer
Conduct spot checks for pricing accuracy, update Price Look-Up (PLU) codes daily, and adjust stock prices as needed
Negotiate deals for quality products and timely ordering
Execute promotions, including Condola Ends, with accurate ticketing
Ensure excellent customer service by always prioritising customer needs with a positive attitude, making them feel valued
Handle customer questions and concerns quickly and effectively
Use customer feedback to improve our services and products
Ensure that all staff members provide excellent customer service
Develop and implement strategies to meet sales and profit goals
Manage expenses and control shrinkage and wastage within budget limits
Meet departmental budgets and targets consistently
Achieve correct stock levels, minimising wastage
Adjust prices based on market surveys and maintain tidy pricing at all points of sale
Ensure neat displays, clean premises, and compliance with health and safety regulations
Maintain cleanliness in all areas of the department
Assist in hiring and training Merchandising staff
Efficiently schedule staff, address performance issues, and maintain discipline
Manage staff attendance, ensuring high rates
Effectively communicate with HR and management on productivity, staffing, and training
Keep staff informed of changes to rules, regulations, policies, and procedures
Handle all administrative tasks promptly and stay up-to-date
Address additional tasks assigned by management