Service Administator - - East London

Overview:

To provide support to various departments which includes accounts, management and technical department. Ensure stability in profitability by maintaining a high customer satisfaction and retention rate.

Minimum requirements:

Grade 12 / Matric
Completed tertiary in Business Management, Project Management, Cost & Management Accounting (highly advantageous)
2+ years relevant job experience
Computer literate

Responsibilities:

Liaise with both clients and suppliers with regards to active jobs
Maintain filing system to ensure that documents are filed correctly
Manage effective systems to control time, cost and quality
Compilation and submission of reports one expenses to Service Head of Department and clients on completion of jobs
Monthly service scheduling of all clients
Create quotations for clients based on job card feedback
Control job card sequencing and priority, follow up on outstanding job cards
Generating invoices and credit notes
Review, capture and ensure accuracy of approved job card, invoices and client information
Identify and address discrepancies
Generate and control routine service schedules, follow up on outstanding service schedules
Provide continual customer feedback
Order and requisition material and parts required for all technicians. Follow up on deliveries.
Overall control of all documentation and paperwork
Address any service-related queries and information requests
Submission of quotes and invoices

Competencies: