Reference: ITE005861-MSc-1 We are seeking a skilled UEM Technical Specialist to join our client's team for a flexible resources assignment. The successful candidate will play a crucial role in daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests, as well as continuously working on improving operational stability. Key Responsibilities: Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests. Verification, planning, and actioning of maintenance tasks together with other infrastructure teams. Continuously work on improving operational stability. Work on automation of platform operations, troubleshooting, and maintenance topics. Interact with an international product team, external providers, vendors, and customers. Essential Skills Requirements: Experience with ITIL processes (Incident, Change, and Problem management). Experience with VIP and End-user support. Experience with technical documentation, standard operating procedures, and user support guides. Experience with Active Directory/Azure Active Directory. Exposure to device management (SCCM, Workspace One, Microsoft Intune, etc.). Exposure to troubleshooting infrastructure, network, and integration issues. Basic knowledge of the German language. Advantageous Skills Requirements: Experience in operation of Linux Servers and/or Windows Servers. Experience in Windows Client OS, GPO, and patch management. Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services). Experience with Scripting (Powershell, Bash, etc.). Experience with monitoring solutions (SCOM, Dynatrace, Site24/7, etc.). Experience with SQL databases (MS, Oracle, etc.). Experience with Jira and Confluence. Strong soft skills, including excellent communication and analytical abilities. Qualifications/Experience: A university degree/diploma in a relevant field of study (e.g., computer science, engineering, sciences) or a comparable qualification OR 3 years of IT experience. What The Client Offers: Cutting-edge global IT system landscape and processes. Flexible working hours in a 12-month period. High Work-Life balance with remote/on-site work location flexibility. Highly motivating, energetic, and fast-paced working environment. Modern, state-of-the-art offices. Dynamic team collaboration. Application of the Agile Working Model Methodology. Note: Only shortlisted candidates will be contacted. Monthly Apply Now

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Technical Specialist Pretoria Central - South Africa

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