Duties will include but not be limited to:

Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of the company's solutions according to customer needs
Be the primary point of contact and build long-term relationships with customers, responsible for effective client communication and conflict resolution
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Ensure the timely and successful delivery of the company's solutions according to customer needs and objectives
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Collecting and analysing data to learn more about customer behaviour. Analysing marketing trends and predictions and researching market conditions to develop sales goals and marketing strategies
Demonstrate value through solution selling practices to solve customer pain points. Help develop initiatives to increase customer satisfaction and retention
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Demonstrated competency in determining and analysing customer needs and recommending solutions in a competitive sales environment
Identifies opportunities to grow business with existing clients. Develops new business by analysing account potential; initiating, developing, and closing sales; recommending new applications and sales strategies

Requirements:

Bachelors degree in information technology, marketing, business, or other related fields
Five to eight years working experience as an Account Manager
IT / Software or Contact Centre / CX industry experience
Have a good understanding of Business processes
Having a keen eye for detail and an understanding of budgetary constraints
Fluency of digital platforms
The ability to work under pressure
Strong interpersonal skills. Must be able to negotiate and problem-solve
Knowledge of current marketing and advertising trends and best practices
Strong leadership and decision-making skills
Demonstrable business acumen and a deep understanding of business sales processes
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the
organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Natural relationship builder with integrity, reliability and maturity

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