Essential Skills Requirements:

Proficiency in Confluence, Jira, and Bitbucket/GitHub
Expertise in storage technologies and state-of-the-art solutions
Strong knowledge of Unix, Linux (RHEL, Ubuntu), and Windows
Experience with mounting technologies (Autofs and DFS)
Familiarity with NFS and CIFS protocols
Understanding of the Agile Working Model framework
Hands-on experience with virtualization technologies such as VMWare Horizon, ESXi, and Cloud Foundation
Ability to take on additional responsibilities as outlined in the Agile Working Model (AWM) Charter

Advantageous Skills Requirements:

Experience in migrating complex VDI environments
Proficiency with LINUX Redhat/Ubuntu operating systems in a virtualized environment
Familiarity with storage technologies such as emc2 and NetApp
Knowledge of Systems Management tools like scVENUS and Ansible
Experience with Ansible Tower, playbook design, and deployment
Understanding of Public Cloud platforms like Azure and AWS
Knowledge of Private Cloud solutions
Familiarity with Directory Access Manager (DIVA)
Experience with Intelligent Storage Orchestration Environment (iStore) and Active Directory Gruppentool (ADGR)
Basic knowledge of Active Directory/LDAP
Strong professional communication and documentation skills
Basic understanding of ITIL and ITSM processes (Problem, Incident, Change)
Knowledge of ITSM Suite and Scrum methodology
Proficiency in programming languages such as Bash and Perl

Qualifications/Experience Required:

Degree in Information Systems or equivalent experience
ITIL certification (advantageous)
Scrum certification (advantageous)
Scrum Master certification
Storage vendor certification
Operating system certification relating to data management
Programming certification
Web application programming certification
Minimum of 4 years of IT operations experience, including ITIL
Minimum of 4 years of storage experience
Minimum of 4 years of Scrum work experience
Minimum of 4 years of VDI and operating systems experience

Responsibilities:

Understand complex application architecture/dependencies and their impact on a VDI environment
Design VDI solutions to support business requirements based on guidelines
Design Ansible playbooks for CA-Application performance (VDI deployment / Public- and Private Cloud)
Responsible for VDI deployment and CA Data Management / "Follow the Data" approach
Drive VDI automation topics (deployment, resource management, asset management)
Define specific engineering roles for VDIs to match exact application needs and support the partner onboarding process
Consult on global engineering (ItO) resource demands and design optimal VDI solutions
Drive CA VDI cloud strategy towards a "state of the art" architectural design
Perform housekeeping, monitoring, and managing of the VDI platforms focusing on stability, performance, and cost optimization
Define self-service requests in ServiceNow portals for VDI demands (e.g., resizing, additional VDI, platform switch)
Report and forecast overall CA VDI demands (user requirements, platforms)
Support and consult application owners on cloud migration requests focusing on VDIs
Manage Problem, Incident, and Change processes for dedicated ITSM services
Willingness to work on weekends (as required)
Operate and maintain scripts (e.g., deletion)
Keep documentation up to date in relevant systems (e.g., CMDB, Application Instance Wizard, Connect IT, knowledge database resolveIT)
Attend and moderate operation meetings
Coordinate external contractors
Manage security vulnerabilities