Client Services Team Leader Soweto - South Africa
BONTLE KE BOTHO LTD
As the Client Services Team Leader at Sopema Funerals, you will be responsible for overseeing the day-to-day operations of the client services team, ensuring the delivery of high-quality service and maintaining strong client relationships. You will play a critical role in leading and motivating the team to achieve and exceed performance targets while upholding the company's values and standards. Key Responsibilities: Team Leadership: Provide strong leadership to the client services team, offering guidance, support, and mentorship. Set clear team objectives and provide regular feedback to encourage professional development and growth. Foster a positive and collaborative work environment that promotes teamwork and a customer-centric approach. Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and ensuring exceptional service delivery. Act as the primary point of contact for escalated client issues and work to resolve complex service-related concerns effectively. Performance Management: Monitor team performance, providing regular coaching and performance feedback to drive continuous improvement. Conduct regular performance evaluations and implement strategies to enhance team productivity and efficiency. Process Improvement: Identify areas for process enhancement and implement efficient and effective client service procedures. Collaborate with cross-functional teams to develop and implement strategies to optimize client service delivery. Reporting and Analysis: Generate regular reports on team performance and client service metrics, providing insights and recommendations for improvement. Analyze data to identify trends and patterns, contributing to the development of strategies to enhance overall client satisfaction. Training and Development: Coordinate and conduct training sessions for team members to ensure a thorough understanding of service protocols and best practices. Stay updated on industry trends and developments, sharing knowledge and insights with the team. Compliance and Quality Assurance: Ensure that the team adheres to company policies, industry regulations, and compliance standards. Conduct quality assurance checks to maintain service excellence and uphold the company's reputation. Proven experience in a client services role, with at least 2 years in a leadership or supervisory capacity. Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and team members. Strong problem-solving abilities and the capacity to handle challenging situations with professionalism and tact. Proficiency in customer relationship management (CRM) software and other relevant tools. Demonstrated ability to work in a fast-paced environment and effectively manage multiple priorities. Strong analytical and critical thinking skills. Leadership and team-building skills, with a focus on motivating and developing team members. Commitment to delivering exceptional customer service and fostering a client-centric culture. Market Related
Apply Now
Facebook
WhatsappRelated Jobs
Client Services Team Leader Market Related - South Africa
BONTLE KE BOTHO LTD
...
Service Delivery Manager Woodmead - Johannesburg
Digicity
...
Sales Team Leader Soweto - South Africa
BONTLE KE BOTHO LTD
...
German Speaking Team Leader - Cape Town City Centre
...
Operations Manager Outer West Durban - South Africa
SARTA Recruitment
...