We are looking for a service deliver manager with ITIL that will play a critical role in managing and overseeing the delivery of services within DIGICITY. 1. Service Delivery Management - Oversee Service Delivery: Ensure that services are delivered to clients according to agreed-upon standards, timelines, and quality. - Service Level Agreements (SLAs): Monitor and manage SLAs to ensure compliance and address any issues promptly. 2. Client Relationship Management - Client Communication: Serve as the primary point of contact for clients regarding service-related queries, concerns, and feedback. - Client Satisfaction: Regularly gather and assess client feedback to ensure high levels of satisfaction and identify areas for improvement. 3. Team Management - Team Leadership: Lead, manage, and mentor the service delivery team, including engineers, technicians, and support staff. - Resource Allocation: Ensure that the team is appropriately staffed and that resources are allocated efficiently to meet service demands. 4. Operational Management - Process Improvement: Develop, implement, and refine service delivery processes to enhance efficiency and effectiveness. - Incident Management: Oversee the resolution of service incidents and ensure that appropriate measures are taken to prevent recurrence. 5. Reporting and Documentation - Service Reports: Generate and review regular reports on service performance, including daily, weekly, and monthly summaries. - Documentation: Maintain accurate documentation of service activities, client interactions, and operational procedures. 6. Strategic Planning - Service Strategy: Contribute to the development of service strategies and plans that align with organizational goals. - Innovation: Identify opportunities for innovation and improvement in service delivery, including the adoption of new technologies and methodologies. 7. Budget and Cost Management - Budget Oversight: Manage the budget for service delivery, ensuring that expenses are controlled and aligned with financial goals. - Cost Efficiency: Identify and implement cost-saving measures without compromising service quality. 8. Compliance and Quality Assurance - Regulatory Compliance: Ensure that all services are delivered in compliance with relevant regulations and standards. - Quality Assurance: Implement quality assurance practices to maintain high standards of service delivery. Skills and Qualifications 1. Technical Knowledge - IT Infrastructure: Understanding of IT infrastructure, including networks, servers, and software. - Service Management Tools: Proficiency with service management platforms and tools. 2. Leadership Skills - Team Leadership: Ability to lead and motivate a team effectively. - Decision-Making: Strong decision-making and problem-solving skills. 3. Communication Skills - Client Interaction: Excellent communication skills for interacting with clients and understanding their needs. - Internal Communication: Clear and effective communication with team members and other stakeholders. 4. Analytical Skills - Data Analysis: Ability to analyze service performance data to identify trends and areas for improvement. - Reporting: Proficiency in generating and interpreting service reports. 5. Organizational Skills - Time Management: Excellent time management skills to handle multiple tasks and priorities. - Detail-Oriented: Strong attention to detail to ensure accuracy in documentation and reporting. A service manager is essential in ensuring that services are delivered efficiently, effectively, and to the highest standards, contributing to the overall success of the organization and satisfaction of its clients. Market Related Apply Now

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Service Delivery Manager Woodmead - Johannesburg

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