DUTIES AND RESPONSIBILITIES:

The successful applicant will be responsible for but not limited to:

General Responsibilities

Strategic Development and Implementation for the Marketing and Public Relations

Develops and implements the divisions strategy through the effective and efficient management of the division's resources
Plans and directs the divisions activities to achieve stated/agreed targets and standards for financial and trading performance, Quality, culture and legislative adherence
Establishes standards and guidelines for the Division to conduct its affairs.
Directs functions and performance via the management team
Maintains the divisions culture, values and reputation in its markets and with all staff, customers, suppliers, partners and legislative bodies
Reports to the Chief Executive Officer on the divisions operation plans and performance
Identifies opposition activities and recommends strategies to counter same
Exploits opportunities for strategic networking within the Group and externally
Allocates resources in a manner that will maximize the divisions ability to achieve its goal

Customer Care

To respond promptly and courteously to customer queries and requests
Ensure that customers receive a high quality of service
To understand that Job function is to serve customers as well as fellow employees with respect, understanding and commitment to achieve service excellence

Management of Sales Executives

Manage and mentor daily activities of National Sales Executives
Accompany sales executives and key account managers on regular customer visits
Responsible for meeting all agreed sales targets for GLO
Continually evaluate the sales strategy, recommend and implement changes where necessary
At all times ensure that the sales teams are adequately resourced
Arrange appropriate sales and product knowledge training for all sales team members and provide direction and motivation where required
Develop identified staff and implement succession plans

Customer Satisfaction

Manage the Columbus stainless steel Key Accounts in all respects
Arrange monthly meetings with the management of Columbus and ensure that all issues are resolved within an acceptable time frame
Assist Columbus with any business/ operational challenges
Participate in customer entertainment and functions as laid out in the Customer Entertainment Plan

Compliance and Administration

Ensure compliance with internal policies and procedures and legislation
Ensure adherence to SARS legislation
Ensure compliance with relevant legal prescriptions and constraints
Ensure Financial and administrative compliance
Ensure compliance with Group Policies, procedures are in place and any deviation from policy is dealt with decisively and promptly
Ensure that there is adherence with energy consumption limits
Ensure that there is adherence to Safety, Energy and Environmental Management Legislation and Policy
Researches and makes informed decisions/recommendations on energy-saving measures and compliance issues

Business Development and Plan Execution

Identifies business opportunities
Approves tenders within LOA
Concludes contracts/SLA's, monitors service delivery performance within LOA
Develops and measures all aspects related to customer relationship
Identifies and acquires project team resources for execution of projects
Leads project teams on strategic projects
Presents service offering to current and potential customers
Secures new business both locally/internationally
Monitors progress, revenue and margin achievement

People Management and Marketing and Public relationship

Provides leadership and direction to the operating Unit
Ensure that there is clear focus and co-ordination of all activities and that there are clearly communicated performance standards are objectives
Monitors and provides regular feedback on individual performance of immediate subordinates and takes appropriate where necessary
Monitor and provides regular feedback on individual performance of immediate subordinates and takes appropriate action where necessary
Delegates limits of Authority
Develops and implements Policies and ensures their adherence
Appoints appropriately qualified direct reports and ensures that they are fully utilised in terms of their skills set and experience
Acts as a coach and mentor to direct reports
Ensures that there are clear lines of communication within the Operating and outside at all times
Ensures that there are training and development plans in place for staff

Reporting and Administration

Accountable for the maintenance of concise records of all interaction with customers and sales team
Compile a record of all new sales concluded and complete monthly sales reports as required
Attend customer and sales training meetings/ sessions
Participate in compiling and managing commercials annual budget
Responsible for setting sales targets for sales executives and respective commission structures

Pricing

Design and review the annual standard tariff tables utilised at GLO

Initiative Development and Compliance

Partake in department ad hoc special assignments or tasks
Obtain relevant desired results for any ad hoc projects having prioritised it with other regular activities
Compliance with all company policies and procedures
Act in the best interests of the company and the department

Financial Planning and Administration