Coordinator Sandton - Sandton
ATM Solutions
A Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve queries efficiently and within SLA. 3rd Party Management · Build and maintain healthy relationships with 3 rd parties · Daily managing and monitoring of Queries, investigate and resolve · Responsible for monthly meetings with Internal departments to drive and highlight ATM's with high queries System Capturing · Investigate and resolve all card holder queries · Identifying issues and escalate to be investigated · Attending to any escalation of Ombudsman queries E-Mail Queries · Attending to all email queries and provide prompt response Risk Management · Ensure all queries are authorized by 1st and 2nd level authorizations · Monitor that system does not allow duplicated queries · Escalation of any suspicious activities with regards to card holder queries Bank Reconciliations · Ensure all queries are resolved and reconciled on a daily basis · Investigate and escalate any unreconciled items · Matric · Completed or studying towards a B.Comm Financial qualification · MS Office (Excel, Word, Email) · Ability to build and maintain relationships with 3 rd parties · Previous experience in reconciliations · Excellent communication skills · Excellent telephone etiquette · Excellent attention to detail · Excellent planning and prioritizing skills Medical Aid Provident Fund
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