Qualifications:

Matric

Requirements:

Minimum 3 years experience in customer service position including processing purchase orders, invoices, credit notes
Liaising with customers regarding stock related matters
Arranging courier collections and customer delivery
Experience with Sage Evolution is a must
Proficient in Microsoft 365, Outlook, Excel, and Word.

Duties:

Efficiently receive, process and invoice customer purchase orders for delivery or collection
Process credit notes as and when required.
Strategically plan and schedule customer deliveries based on geographic areas and specific days by collaborating with drivers.
Request quotations for clients who require that their orders be sent via courier.
Arrange courier collections as and when requested
Verify and / update the accuracy of purchase orders, proforma invoices, and tax invoices / credit notes. This includes verifying customers' company information, pricing, stock availability, and account status.
Proactively contact customers through phone or email to address queries and provide timely feedback to customers and/ sales representatives regarding stock-related matters, including out of stock items, ETAs on back orders, delivery dates, and/ stock substitutes.
Expedite orders through various departments, including finance, purchasing, warehouse, and sales.
Generate customer collection and delivery pick slips for the warehouse to facilitate efficient picking and packing processes.
Direct valuable feedback from customers to relevant departments and sales representatives to contribute to continuous improvement.
Assist walk-in customers with existing and new collection orders, card and/ cash payments or stock related questions they might have ensuring a positive and customer-centric experience.
Assist with any internal sales requests and / queries from customers.
Phone existing customers that have not yet placed monthly / bi-monthly order and / to generate additional sales.
Assist with general office administration duties, including answering telephones, filing, scanning, and other clerical tasks.
Order and maintain office supplies (incl. stationary, office refreshments etc.)
Provide support to various departments by undertaking additional tasks as and when required.
Assist warehouse as and when needed (incl. picking, stock take, housekeeping etc.)
Assist with general housekeeping of the office (cleaning kitchen, mopping floors, sweeping etc.)