Customer Services Manager Boksburg - Boksburg
Newrest Inflight South Africa
Multi-Sector Catering Company with 40,000 employees in 54 countries Newrest is committed to a process of constant improvement and innovation in the services offered to its customers, as well as in the well-being and progression of its employees and managers. The sustainable development of the company and the full respect of social and environmental values are at the heart of its activities. Ensure that a complete unit tour is done daily and check that all is in order for your allocated airlines. Ensure that a complete food tasting/Chef's Table is done weekly on all major airline accounts for the different classes. Ensure that a complete processing of flight check is done on all production steps dishwash / equipment storage and packing / bondstore / bar packing / plating / tray set up / supervisor's flight check / loading to the unit / aircraft loading / invoicing - once a week as a minimum on major airlines first Ensure that during the daily unit tour you investigate any shortages on the complete supply chain (equipment / raw material / bar items) to report to Commercial / Production and Unit Manager, report to the General Manager if critical. Ensure that a complete invoicing audit is conducted on a flight per Airline from the flight check on the floor to the final invoice weekly. Ensure that the airline quality tracker is updated weekly. Ensure regular ramp visits. Ensure that a random equipment check is done regularly. Ensure that a spot check is done monthly on specs, ensure that the right version of specs is being used. Ensure that a menu change meeting is held by the 20th of the month for the next month's menu change Ensure that you schedule and meet with the station manager of each airline monthly Ensure that the customer detail/contact sheet is updated regularly Ensure that a price check is done with every menu change Ensure that you respond to customer complaints with 48 hours of receiving it, and 24 hours of it is critical. Further ensure that it is communicated in a professional manner Ensure that all specs are sent to the customer no later than 1 week after presentation Update QMS on a weekly basis with weekly reporting Coordination of Charter flight setup and communication to all internal stakeholders Manage simultaneous projects under tight time frames for isolated invoicing Qualifications Grade 12 B-Degree/Diploma Customer Service Management Qualifications in Marketing will be an advantage Must be fully competent in Microsoft Office Driver's Licence and own vehicle (Compulsory) Must be able to work weekends and Public Holidays when required. Experience 1 Years' Experience Skills Communication Management Planning & Organisation Leadership Key Account Management Competencies Ability to attain targets Retain and grow client base Ability to gain new clients Time Management Planning & Organization Leadership, Key Account Management Market Related CTC
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