Data Analyst Newlands - Newlands
Careerbox
Do you enjoy telling stories through data and working with large data sets? Our Sales Planning team is looking for a team member to dive into customer journey touchpoints then create dashboards and reports that offer insight into the performance of the Contact Center. • Write SQL queries and procedures to pull data for analysis • Construct efficient multi-threaded data models from large datasets • Create visual representations of data for executive reporting • Build dashboards for daily operational usage • Analyze customer touchpoints with the Contact Center • Identify trends and patterns in the customer behaviors • Make data backed recommendations on Contact Center programs • Manage cross-platform reporting and data processing • Correlate omnichannel data for KPI tracking • Create and maintain data repositories REQUIREMENTS • Advanced experience with SQL and building data models • Preferred experience with Power BI, Azure Data Lake, Databricks, and Visual Analytics • Proficiency in data validation and QA • Preferred experience with omnichannel data • Working knowledge of Excel and Powerpoint • Prior experience with speech analytics and sentiment analysis is a plus • Ability to work in a fast-paced dynamic environment with shifting priorities • Must have excellent attention to detail, strong analytical skills, and the ability to prioritize multiple tasks • Strong data mining skills with the ability to understand cross-platform integrations • Excellent written and verbal communication skills with an aptitude for analytical thinking • Must be proactive, self-motivated, and be able to work both independently and collaboratively • Work with department management and other analysts • Bachelor's Degree from an accredited University • Minimum of 2 years of experience in an analytical role
Apply Now
Facebook
WhatsappRelated Jobs
Data Analyst Umhlanga - Umhlanga Rocks
MCG Central Services SA Pty
...
Business Analyst - Durban
...
Developer Data Specialist - Durban
...
Data Scientist - Durban
...
Junior Business Analyst - Durban
...