Reference: JHB003147-TG-1 Our Hospitality client is a world-class destination offering culture, cuisine, golf and entertainment. Position Overview: We are seeking a proactive and experienced Duty Manager to oversee daily operations and ensure exceptional guest experiences. The Duty Manager will play a pivotal role in managing staff, coordinating services, and maintaining high standards of hospitality. Key Responsibilities: - Oversee the daily operations of the hotel, restaurant, or hospitality venue - Ensure smooth check-in and check-out processes for guests - Supervise and support front desk, housekeeping, and food and beverage teams - Resolve guest issues and complaints promptly and effectively - Coordinate with other departments to meet guest needs and operational goals - Monitor and maintain inventory levels for supplies and equipment - Ensure compliance with health and safety regulations - Train and develop staff to deliver outstanding customer service - Manage budgets, financial plans, and control expenses - Maintain high standards of cleanliness and presentation throughout the facility Requirements: - Proven experience as a Duty Manager, Hotel Manager, or similar role in the hospitality industry - Excellent communication and leadership skills - Strong organizational and time-management abilities - Ability to multitask and work under pressure - Proficiency in hospitality management software - Understanding of basic accounting principles and practices - Flexibility to work various shifts, including weekends and holidays Preferred Qualifications: - Diploma/Degree in Hotel Management or similar field - Knowledge of local tourism attractions and services - Experience in revenue management and sales strategies - Multilingual skills are advantageous MR - MR
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