Eskom: Service Agent Contact Centre Vacancies X 22 Positions - South Africa
Minimum Qualification Requirements • Grade 12 • Human Resources Qualification , training as a Service Centre Agent Related Experience: • Preferably 1-2 years of working experience in customer service, telemarketing,, call centre or • Any other related role that requires frequent interaction with customers Skills and Competencies Functional Competencies • Bilingual • Understanding of Human Resources or Finance governance documentation, i.e. Directives, Policies. Standards, Procedures and Practices including Eskom’s condition of service • Knowledge of SAP Human Resources or Finance systems. • Excellent customer service relations skills Generic Skills Accuracy: • Ability to make a sound judgement and then passes information to appropriate individuals Integrity • Confidentiality- highly ethical Resilience: • Excellent telephone etiquette • People Skills Key Responsibilities • Telephonic and Electronic Walk-in Centre: Resolve issues, attend to queries and provide information to customers • Customer Service Relationship Management How to Apply Click here to apply online
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