About our Client: Our client is a prominent player in the industry, known for their commitment to innovation and excellence. They provide a dynamic work environment with opportunities for growth and development. The company values its employees and offers a supportive and collaborative atmosphere where teamwork and individual contributions are highly valued. Salary: R1.2 Million Per Annum, Negotiable About the Role: As an IT Operations Manager, the successful candidate will play a crucial role in ensuring the smooth operation and continual improvement of the IT infrastructure. This position offers an exciting opportunity to lead a dynamic team, drive innovative solutions, and implement strategic initiatives that align with the company's technology goals. Role & Responsibilities: Lead and manage the Infrastructure Support team, providing guidance and support to ensure the efficient resolution of incidents and service requests; Establish and maintain operational processes and procedures for incident management, service request fulfillment, and escalation management; Monitor service performance metrics and KPIs, identifying areas for improvement and implementing corrective actions as necessary; Oversee system administration activities, including client, server, and network configuration management; Establish and maintain incident and problem management processes to minimise service disruptions and downtime; Coordinate with technical and development teams to investigate and resolve problems and incidents, ensuring root cause analysis is conducted and preventive measures are implemented; Develop and implement change and release management processes to facilitate the controlled deployment of changes into the production environment; Review and approve change requests, assessing potential risks and impacts to service availability and stability; Collaborate with vendors and suppliers to ensure contractual obligations are met and service levels are maintained; Evaluate vendor performance and manage relationships to drive improvements and resolve issues; Develop and maintain disaster recovery plans and procedures to ensure the resilience of critical infrastructure components; Conduct periodic testing and drills to validate the effectiveness of disaster recovery processes and identify areas for improvement; Drive continuous improvement initiatives to enhance service quality and efficiency; Identify opportunities for automation, optimisation, and innovation in service delivery processes; Provide leadership, mentorship, and coaching to the Infrastructure Support team, fostering a culture of collaboration, accountability, and continuous learning; Conduct performance evaluations, set goals, and provide feedback to team members to support their professional growth and development. Requirements: Bachelor's degree in Computer Science, or equivalent relevant experience; Proven experience (10 years) in a technical management role with a focus on service delivery; Strong understanding of ITIL Foundation and COBIT frameworks; Excellent leadership and communication skills, with the ability to influence and collaborate effectively with cross-functional teams; In-depth knowledge of incident, problem, change, and release management processes and tools; Strong technical expertise. Competencies Required: Excellent communication and relationship-building skills; Good documentation and report writing skills; Track record in strategic and operational hands-on management. Salary: R1.2 Million Per Annum, Negotiable Apply Now

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It Operations Manager Cape Town - Cape Town Region

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