Key Accounts - Exports and Tenders - Johannesburg
A Key Account Officer plays a crucial role in managing and nurturing relationships with key clients or customers of a business. The primary objective is to ensure client satisfaction, foster long-term relationships, and drive business growth
· New Business Exports:
· Regulatory Compliance
· Shipping Coordination
· Logistics Management
· Customer Service and Sales Support
· Record keeping
· Key Accounts
· Client Relationship Management
· Research and target potential customers based on market segments and business needs.
· Develop and maintain a deep understanding of the company's products or services.
· Present and demonstrate products or services to potential customers via phone, video calls, or email.
· Address customer inquiries, provide information, and offer solutions to meet their needs.
· Build and maintain strong relationships with existing and prospective customers.
· Follow up on leads and prospects in a timely manner.
· Provide exceptional customer service and ensure customer satisfaction.
· Maintain accurate records of all sales activities, customer interactions, and sales opportunities in the CRM system.
· Prepare and send quotes, proposals, and contracts to customers.
· Monitor and report on sales metrics and performance against targets.
· Collaborate with other internal departments (e.g., product development, customer support) to ensure a seamless customer experience.
· Participate in training and development programs to enhance sales skills and product knowledge.
· Provide feedback to management on sales strategies, customer needs, and market trends.
· Account Planning
· Problem Resolution
· Sales and Business Development
· Tender administration
Minimum Requirements:
Grade 12
Minimum 2 years in a similar position
Business Administration Qualification (Advantageous)
Computer literacy is must on: Excel, Word, Outlook
Experience in PPE would be advantageous Apply Now
· New Business Exports:
· Regulatory Compliance
· Shipping Coordination
· Logistics Management
· Customer Service and Sales Support
· Record keeping
· Key Accounts
· Client Relationship Management
· Research and target potential customers based on market segments and business needs.
· Develop and maintain a deep understanding of the company's products or services.
· Present and demonstrate products or services to potential customers via phone, video calls, or email.
· Address customer inquiries, provide information, and offer solutions to meet their needs.
· Build and maintain strong relationships with existing and prospective customers.
· Follow up on leads and prospects in a timely manner.
· Provide exceptional customer service and ensure customer satisfaction.
· Maintain accurate records of all sales activities, customer interactions, and sales opportunities in the CRM system.
· Prepare and send quotes, proposals, and contracts to customers.
· Monitor and report on sales metrics and performance against targets.
· Collaborate with other internal departments (e.g., product development, customer support) to ensure a seamless customer experience.
· Participate in training and development programs to enhance sales skills and product knowledge.
· Provide feedback to management on sales strategies, customer needs, and market trends.
· Account Planning
· Problem Resolution
· Sales and Business Development
· Tender administration
Minimum Requirements:
Grade 12
Minimum 2 years in a similar position
Business Administration Qualification (Advantageous)
Computer literacy is must on: Excel, Word, Outlook
Experience in PPE would be advantageous Apply Now
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