Key Accounts Representative - CSD From 8000 to 10000 (Ctc) - Monthly - Kempton Park
Cre8Work
Description QUALIFICATION: Appointment based on experience & potential to do the job and grade 12 or qualification equivalent EXPERIENCE: Previous experience in customer liaison would be advantageous. SKILLS: Customer service orientation Problem solving ability Excellent communication, both with external as well as internal customers Computer Literacy Be able to use Parcel Perfect Speed and accuracy are prerequisites REQUIRED ATTITUDE: Excellent time-keeping & time management Excellent work attendance KEY RESPONSIBILITIES & DUTIES : Answering the telephone, handling queries and capturing these on the computer; Report daily on undelivered parcels Resolve outstanding PODs Monitor, answer and resolve email queries Assist with quotations Following up on outstanding PODS and deliveries and informing relevant persons if delivery has failed. Dealing with day-to-day customer queries First line answering the telephone to ensure a courteous and professional manner at all times; Liaising with customers and maintaining excellent customer service at all times; Dealing with any other operational issues that may arise from time to time. Any other CSD related duties that may be assigned
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