Key Accounts Representative - CSD - Kempton Park
QUALIFICATION:
Appointment based on experience & potential to do the job and grade 12 or qualification equivalent
EXPERIENCE:
- Previous experience in customer liaison would be advantageous.
SKILLS:
- Customer service orientation
- Problem solving ability
- Excellent communication, both with external as well as internal customers
- Computer Literacy
- Be able to use Parcel Perfect
- Speed and accuracy are prerequisites
REQUIRED ATTITUDE:
- Excellent time-keeping & time management
- Excellent work attendance
KEY RESPONSIBILITIES & DUTIES:
- Answering the telephone, handling queries and capturing these on the computer;
- Report daily on undelivered parcels
- Resolve outstanding PODs
- Monitor, answer and resolve email queries
- Assist with quotations
- Following up on outstanding PODS and deliveries and informing relevant persons if delivery has failed.
- Dealing with day-to-day customer queries
- First line answering the telephone to ensure a courteous and professional manner at all times;
- Liaising with customers and maintaining excellent customer service at all times;
- Dealing with any other operational issues that may arise from time to time.
- Any other CSD related duties that may be assigned
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