Lead Durban - eThekwini
Rainmaker Acquisiton CC
We are seeking a highly skilled and experienced End User Computing (EUC) Manager/Lead to oversee our organization's end-user computing environment. The ideal candidate will have a strong background in desktop support, device management, and user experience optimization. They will be responsible for leading a team of IT professionals to ensure the efficient operation, security, and optimization of end-user computing systems and services. Skills required to contribute: •Lead and manage a team of IT professionals responsible for desktop support, device management, and end-user services. •Develop and implement strategies for managing and optimizing the end-user computing environment, including desktops, laptops, mobile devices, and virtual desktop infrastructure (VDI). •Define and enforce standard operating procedures (SOPs) for desktop support, incident management, and service delivery to ensure consistent and high-quality support for end-users. Collaborate with cross-functional teams to assess end-user needs, evaluate technology solutions, and implement improvements to enhance user productivity and satisfaction. •Oversee the procurement, deployment, and lifecycle management of end-user devices, ensuring alignment with organizational standards, security policies, and budgetary constraints. •Implement and enforce security measures to protect end-user devices and data from threats, vulnerabilities, and unauthorized access. •Monitor and analyze key performance metrics and service level agreements (SLAs) to identify trends, address issues, and optimize service delivery. •Stay updated on emerging technologies, industry trends, and best practices in end-user computing to recommend innovative solutions and improvements. •Provide leadership, guidance, and mentorship to team members, fostering a culture of collaboration, continuous learning, and professional development. Qualifications: •Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience). •Minimum of 5 years of experience in IT with a focus on end-user computing, desktop support, or device management. •Proven experience in a leadership or managerial role, preferably in an end-user computing environment. •Strong technical expertise in desktop operating systems (Windows, macOS), productivity applications, mobile devices (iOS, Android), and collaboration tools. •Familiarity with endpoint management solutions such as Microsoft Endpoint Manager (Intune), VMware Workspace ONE, or Jamf Pro. •Knowledge of desktop virtualization technologies (e.g., VMware Horizon, Citrix Virtual Apps and Desktops) and cloud-based productivity suites (e.g., Microsoft 365, Google Workspace). •Excellent communication skills with the ability to effectively interact with stakeholders at all levels of the organization. •Strong analytical and problem-solving skills, with the ability to assess complex situations and develop practical solutions. •Relevant certifications such as ITIL, CompTIA A, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.
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