Duties:

Management of a team of lawyers
Claims assessment admittance / repudiation of Legal Costs Insurance Claims
Responsible for managing the day-to-day activities of the Team such that Service Levels and turn-around times are met and productivity and client service standards are maintained, with respect to the telephonic service and legal cost insurance claims management rendered to corporate clients
Conducting of monthly quality control assessments and performance evaluations
Statistical reporting (daily, weekly & monthly)
High level reporting to Corporate Clients
Rostering of staff to cover peak, after-hours and weekend shifts
Ability to apply legal knowledge and skills to day-to-day contact centre/claims operations
Ombudsman and/or Client complaint resolution and communication with clients on a professional level
Corporate Compliance Management

Requirements:
LLB Degree Required
Admitted Attorney or Advocate Required
Minimum of 4 years post articles experience
Experience in Call Centre Management
Masters Degree in Law Advantageous

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