Guest Services and Hospitality:
- Welcoming guests upon arrival and ensuring a seamless check-in process.
- Addressing guest inquiries, requests, and complaints promptly and professionally.
- Providing information about lodge facilities, services, and local attractions.
Daily Operations Management:
- Overseeing daily operations of the lodge, including housekeeping, maintenance, and food and beverage services.
- Coordinating with department heads to ensure all areas of the lodge operate efficiently.
Staff Supervision and Training:
- Supervising lodge staff, including front desk agents, housekeeping, maintenance, and kitchen staff.
- Providing training and guidance to new and existing staff members.
- Ensuring staff adhere to lodge policies, standards, and safety procedures.
Reservations and Booking Management:
- Managing lodge reservations, ensuring accurate bookings and room allocations.
- Handling reservations inquiries and assisting with booking changes or cancellations.
Financial Management:
- Monitoring lodge expenses and revenue, including room rates, food and beverage sales, and other services.
- Ensuring adherence to budgetary guidelines and financial targets set by lodge management.
Quality Control and Maintenance:
- Maintaining high standards of cleanliness, hygiene, and maintenance throughout the lodge.
- Conducting regular inspections of guest rooms, public areas, and facilities to ensure they meet quality standards.
Event Coordination:
- Organizing and coordinating events hosted at the lodge, such as weddings, conferences, and special celebrations.
- Liaising with event organizers, vendors, and guests to ensure events run smoothly.
Safety and Security:
- Implementing and maintaining lodge security protocols to ensure the safety of guests, staff, and property.
- Responding to emergencies and incidents effectively and following lodge emergency procedures.
Community and Guest Relations:
- Building positive relationships with local communities and stakeholders.
- Enhancing guest experiences by offering personalized recommendations and insights into local culture and attractions.
Administrative Tasks:
- Handling administrative duties such as report generation, payroll processing, and inventory management.
- Maintaining accurate records and documentation related to lodge operations.
Promotion and Marketing:
- Assisting in lodge marketing efforts, including social media updates, website content management, and promotional campaigns.
- Collaborating with marketing teams to attract guests and increase occupancy rates.
Continuous Improvement:
- Identifying opportunities for service improvement and implementing initiatives to enhance guest satisfaction.
- Keeping abreast of industry trends and best practices to maintain competitiveness in the market.