National Call centre Agent Vacancy at AVI - South Africa
Introduction… AVI Limited is a JSE listed company and is home to many of South Africa’s leading and best-loved brands including Five Roses, Frisco, Ellis Brown, Bakers, Pyotts, Willards and I&J to name a few. Great international and local Fashion Brands in the AVI stable include Yardley, Lenthéric, Coty, Spitz, Carvela, Kurt Geiger, Lacoste, Gant and Green Cross Shoes. AVI’s brands are a household name in South Africa and growing every day. A vacancy for a National Call Centre Agent: Out Of Home Wholesale has become available within Ciro. The National Call Centre Agent will be based at the Ciro KZN Offices in Westmead. The National Call Centre Agent will report to the National Sales & Marketing Manager – Out Of Home Wholesale. Minimum Requirements… Experience: at least 2 years catering wholesale experience relevant food service customer and product knowledge Qualifications: Grade 12 or equivalent Knowledge: Experience and understanding of OOH sales environment Competencies: Communicate clearly Work with others Deliver customer service Analyse and solve problems Remain composed and resilient Job Specification… Key Performance Areas: Target achievement: Achievement of monthly budgeted targets by value, volume and margin Maintain and develop existing business within a region Identify customer growth opportunities Monitor service level report daily Monitor orders vs stock availability & manage demand correctly Monitor call lists vs strike rate on a daily basis Use deals provided by Key accounts to sell Manage process of sell in prior to price increases Address all pricing and delivery issues Sell in new lines and increase the basket Effective administration: Pull sales reports Ensure communication with regard to dropped orders takes place as instructed Ensure the proper procedure is followed when opening new accounts Ensure any customer details are up to date at all times E-mail / sms deals to Reps as agreed Ensure opposition and trade information is communicated Free stock tracking to be up to date at all times Monitor shortfall vs target Ensure on time deliveries: Ensure Nominated Order Day and Nominated Delivery Days are aligned Monitor and understand distributor’s daily delivery reports Prevent same day deliveries Effective customer and Principal relationships: Ensure a good working relationship is maintained with both our customers, Sales Consultants and National Sales & marketing Manager Communicate all issues and provide solutions where possible, i.e. failed deliveries, out of stocks etc. Ensure call centre call lists are aligned with the Sales Consultants call cycles Handle all queries, internal and external in a professional and effective manner Click here to apply online
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