Programme Administrator Midrand - Midrand
A1L Digital
Reference: JHB000568-KM-1 Our client in the telecom sector is looking for a Programme Administrator. Contract role for 8 months. Provide support to partners in the following areas: Administrative Onboarding of new partners Training and Enablement Key Responsibilities: Support: Ensures that opportunities presented by Partners are logged into the system (Ignite and Siebel) Track Partners performance against logged opportunities Onboarding of new partners, arrange training and systems. Ensure adherence to rules of engagement between Partners and Account Managers Stakeholder Engagements: Interfaces with Lines of Business for in-depth understanding of new products Engages with the Commercial Management team on Commissions Policy / Processes impacting Partners. Audits: Attends to partner management audits. General Admin Daily management of partner queries Admin: Investigate commission queries. Validate commission queries. Onboarding of new partners Provide internal systems Arrange training Consolidate required documentation. Obtain approval on required documentation Manage and monitor workflow requests. log a call/ engage commission teams on the queries Progress update on queries Manage and educate partners on any administration systems and updates. Query Escalation Activity Description: Escalation Management Commission Escalations Investigate and resolve commission escalations. C2 General Engage Account Managers and Partners on the query progress. Training & Development: Arranges and ensures Partners are trained on companies products and processes. Ensures Partners are familiar with companies systems. Establish and execute a development plan for Partners to achieve their business ambitions.
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