Quality Assurance Coach -Clinical - Pretoria
Enrolled/Registered Nurse
Minimum of 3-5 years of experience, with at least 2 years in a quality assurance or coaching role within the healthcare industry.
Quality Assurance and Monitoring:
Conduct regular audits of pre-authorisation cases to ensure compliance with clinical guidelines and policies.
Monitor calls and interactions to assess the quality and accuracy of information provided by staff.
Identify trends and patterns in errors or non-compliance and develop strategies to address them.
Coaching and Training:
Provide one-on-one and group coaching sessions to staff to enhance their clinical knowledge and skills.
Develop and deliver training programs focused on improving clinical quality and adherence to guidelines.
Offer continuous feedback and support to staff to promote professional growth and development.
Performance Improvement:
Collaborate with management to set performance goals and benchmarks for the department.
Implement and track performance improvement plans for individuals and teams.
Use data and metrics to meassure the effectiveness of coaching and training initiatives.
Compliance and Documentation:
Ensure that all pre-authorisation activities comply with relevant regulations and standards.
Maintain accurate and detailed records of audits, coaching sessions, and training programs.
Assist in the development and revision of departmental policies and procedures. Apply Now
Minimum of 3-5 years of experience, with at least 2 years in a quality assurance or coaching role within the healthcare industry.
Quality Assurance and Monitoring:
Conduct regular audits of pre-authorisation cases to ensure compliance with clinical guidelines and policies.
Monitor calls and interactions to assess the quality and accuracy of information provided by staff.
Identify trends and patterns in errors or non-compliance and develop strategies to address them.
Coaching and Training:
Provide one-on-one and group coaching sessions to staff to enhance their clinical knowledge and skills.
Develop and deliver training programs focused on improving clinical quality and adherence to guidelines.
Offer continuous feedback and support to staff to promote professional growth and development.
Performance Improvement:
Collaborate with management to set performance goals and benchmarks for the department.
Implement and track performance improvement plans for individuals and teams.
Use data and metrics to meassure the effectiveness of coaching and training initiatives.
Compliance and Documentation:
Ensure that all pre-authorisation activities comply with relevant regulations and standards.
Maintain accurate and detailed records of audits, coaching sessions, and training programs.
Assist in the development and revision of departmental policies and procedures. Apply Now
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